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Shipping & Returns

 

SHIPPING POLICY  

We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped. 

RETURNS/EXCHANGES/REFUNDS POLICY

I take great pride in my work and the quality of the prints and I want you to be completely happy with your investment in my art.  If for any reason you are unsatisfied with your print or if your order has not arrived within 14 days of placing it, please do not hesitate to contact me right away at charles@csantora.com.  

Unopened prints may be returned within 14 days of delivery or exchanged for another print.  Prints must be returned in new condition and packaged carefully in the original packaging.  You will be responsible for return shipping charges.  There is a 15% restocking fee charged for items returned in their original packaging.  Your refund will be issued as soon as I receive the returned print.  Please contact me at charles@csantora.com if you would like to arrange a return or exchange.   

We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination. In the event that you receive a damaged or defective print, please let me know within 7 days of receipt, and I will arrange for a new print to be shipped to you at no additional cost.   

Processing a refund can take up to 7-10 business days.  

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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

Return or exchange any item within 14 days of purchase for a full exchange or refund, no questions asked. Your satisfaction is our number one priority. For our full policy see Shipping and Returns Policy under FAQ.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

The archival print surface materials and inks used to produce these fine art prints have been carefully selected by the artist to compliment his style of imagery and unique and creative vision while maintaining original image quality that will last longer than a lifetime. The archival qualities of the paper prints have a longevity of at least 100 years, while the metal prints have been tested to be four times that of paper.

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